Refund Policy

At Reswap, we offer a 15-day easy refund policy on refurbished laptops. If you are not satisfied with the laptop you received, you may request a refund within 15 days from the date of delivery, provided the laptop is returned in the same condition as delivered.

To be eligible for a full refund, the laptop must be returned in proper working and physical condition, without any damage, tampering, misuse, or missing items. The original charger, invoice, packaging, warranty stickers, serial-number labels, and any free accessories received with the order must also be returned along with the laptop.

Once the returned laptop is received by Reswap, our team will inspect and verify the product condition. If the laptop is found to be in the same condition as delivered and meets our refund policy requirements, the full refund will be approved and processed.

Refunds will not be applicable if the laptop is damaged after delivery, opened, repaired, modified, tampered with, or returned with missing accessories, charger, invoice, packaging, warranty stickers, serial-number labels, or free items. Refunds will also not be applicable for software issues, operating system errors, driver issues, app compatibility issues, virus/malware, password lock, data loss, battery backup variation, or minor cosmetic signs that do not affect laptop functionality.

Return shipping charges may be borne by the customer unless the refund request is due to a wrong product, product not as described, or a major hardware fault verified at the time of delivery.

Refunds are processed only after the returned product is received, inspected, and approved by Reswap. Reswap reserves the right to reject a refund request or deduct applicable charges if the laptop is not returned in the same condition as delivered.